Terms & Conditions

Full terms and conditions are outlined below. By paying a deposit it will be deemed that the terms and conditions are understood and accepted before ordering

Prices

All prices are non-negotiable and priced according to your exact design and the size of your cake.

Following your consultation / enquiry, your quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary. 

Deposits

Deposits are non refundable.

Cake price under £80 deposit required £10

Cake price over £80 deposit required £20

Wedding cakes £50 deposit

This is required in order to secure the commission of your cake and chosen date with SLT Bakery.

If your deposit is not paid within 1 month (for wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements.

Cheques are accepted for the deposit but cannot be used as payment method for the final payment. Cheques should be made payable to Kimberley Wylie. Paypal is not accepted.

Payment

Payments can be made via bank transfer or via the payment link on your invoice

• Name Kimberley Wylie
• Royal Bank of Scotland
• Account No. 00147659
• Sort Code. 83-15-21

Please email us with confirmation of transfer in order to prompt acknowledgement of the payment if not using the payment link.

Final payment for your wedding cake is divided into two payments 8weeks & 4 weeks before the event date. It is your responsibility to ensure this payment is made, as a reminder invoice is not always issued. Any payments made at the scheduled payment dates are non refundable ( £50 deposit, 8 weeks 50% of balance and 4 weeks remaining 50% of the balance)

Final payment for your celebration cake - if paying in cash you can pay on collection /delivery -ANY Payment via payment link or bank transfer must be paid the day before.

Cheques cannot be used as payment method for the final payment.

If full payment is not received and cleared in our account before cake collection / delivery then the order will not be released.

Changes to order

Whilst every endeavour to accommodate last minute changes will be made these are not always possible due to time or design constraints. Any changes may result in the final balance being amended to cover the cost of changes and additional time.

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. extreme weather such as a heat wave

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.

Flowers

If your cake requires fresh flowers, then these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florists. Please note SLT Bakery are not responsible for any problems with your fresh flowers.

We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist or flowers given to us to decorate your cake with.

If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography.

All flowers must be prepared correctly to ensure they do not contaminate the cake. Toxic flowers must not be used on the cake and it is your responsibility to cover this with your florist and ensure this does not happen.

Non-edible Items

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. A full list will be provided on collection/ delivery.

Delivery Conditions

Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises though we do note recommend tiered cakes are collected.

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.

If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport; we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it be collected at the earliest the day before the wedding.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

Cake Setup

It is the clients responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour / time costs at £20 per hour). Alternatively please arrange for the cake to be left with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table is available if you are having a marquee wedding, as surrounding floorboards can easily rock the cake once stood on. Away from radiators, windows and high traffic areas to ensure your cake is not damaged.

Storage & Consumption

Damage

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession.

If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate.

Portion Guide

Our portion guides are intended as a guide only. This will vary dependant upon how the chef cuts the cake.

Best Before Date / Storage Conditions

Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting.

Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months

If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible.

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake.

Hire Of Cake Stands / Accessories

If you would like to hire a cake stand or decorations, then a cash deposit is required prior to release.

Deposit amounts vary dependent upon the value of the item being hired.

Please make arrangements to ensure items hired are safely returned to us within 7 days of the cake release.

Once we receive the hired item back we will release the deposit held subject to no breakages.

Cancellations

Weddings -Should your event be cancelled - any monies paid are non refundable after the scheduled payment dates, I will however endevour to supply the cake on the rescheduled date if availability allows - this is not a new contract and is a gesture of goodwill. Any items that have been made may need to be remade for your new date therefore additonal charges may occur

Celebrations - should your event be cancelled - if the cake has not been started you will not be due to pay for any element (deposit is non- refundable). If elements have been made you will be charged the cost of these items

Allergies

Whilst all precautions are taken to avoid cross contamination when doing an allergy free cake as a registered home based kitchen without separate allergy stations I cannot guarantee there will be no traces of any allergen. Severe allergies should avoid consumption. No liability can be held by Sweet little things. Liability and risk is held by the customer

Complaints

If you have concerns about your cake, please notify us upon collection / delivery of the cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind.

In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays.

Refunds are at the discretion of SLT Bakery.

We pride ourselves on our personal yet professional service. Thank you for using our services.

Please note all wedding cakes will be issued with a copy of terms and conditions and forms to be signed.

Name of supplier

Sweet Little Things

Registered address

12 Strathalmond Road, Edinburgh EH4 8AF

Contact details

info@sltbakery.co.uk